win3max is committed to protecting the personal information of every Filipino player who uses our platform. This Privacy Policy explains what data we collect, why we collect it, how it is used and protected, and what rights you have under the Data Privacy Act of 2012 (Republic Act No. 10173) and related PAGCOR regulatory requirements.
Privacy at a Glance
win3max collects only the personal information necessary to provide gaming services, process payments, comply with PAGCOR KYC requirements, and keep your Account secure. We do not collect data for its own sake.
All personal and financial data transmitted between your device and win3max servers is protected by TLS 1.3 encryption. Stored data is encrypted at rest. We apply the same security standards used by licensed Philippine financial institutions.
Under the Philippine Data Privacy Act, you have the right to access, correct, object to, and request deletion of your personal information. You can exercise these rights at any time by contacting our Data Protection Officer.
win3max does not sell your personal data. We share information only with regulated payment processors, identity verification providers, PAGCOR as required by law, and other necessary service partners — under strict data processing agreements.
win3max retains personal data only for as long as required for the original collection purpose, or as mandated by PAGCOR regulations and Philippine law. Account data is retained for five years after Account closure for regulatory compliance.
This Privacy Policy is drafted in compliance with the Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and National Privacy Commission (NPC) advisories applicable to online gaming operators in the Philippines.
Contents
win3max ("win3max," "we," "us," "our") operates the online gaming platform accessible at win3max.app. We are committed to respecting and protecting the privacy of all individuals who interact with our Platform, including registered Players, visitors to our website, and individuals who contact our customer support team.
This Privacy Policy applies to all personal information collected and processed by win3max in connection with the operation of the Platform, regardless of the means of collection — whether through account registration, gameplay, payment processing, customer support communications, or automatic technical data collection through the website.
By registering a Player Account or continuing to use the win3max Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use the Platform.
win3max is the data controller responsible for your personal information collected and processed through the Platform. As data controller, win3max determines the purposes and means of processing your personal data and is accountable for its protection.
win3max has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. The DPO is responsible for overseeing win3max's data protection practices, handling data subject rights requests, and serving as the primary point of contact with the National Privacy Commission (NPC).
To contact the win3max DPO, please write to: [email protected] with the subject line "Data Protection Officer — Privacy Inquiry."
win3max collects the following categories of personal data:
3.1 Registration and Identity Data
3.2 Financial and Transaction Data
3.3 Technical and Usage Data
3.4 Communication Data
win3max collects personal data through the following means:
| Collection Method | Data Collected |
|---|---|
| Account registration form | Name, email, mobile number, date of birth, address |
| KYC verification process | Government ID copies, selfie/live photo for biometric match |
| Payment processing | GCash/Maya reference numbers, bank account details, transaction data |
| Platform usage (automatic) | IP address, device info, session logs, game interaction data |
| Cookies and tracking technologies | Session tokens, preference data, analytics identifiers |
| Customer support interactions | Chat transcripts, email records, complaint details |
| Third-party identity providers | Identity verification results from licensed KYC partners |
win3max processes your personal data for the following clearly defined purposes:
Under the Data Privacy Act of 2012 (RA 10173), win3max processes personal data on the following legal grounds:
win3max does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
7.1 Payment Service Providers
GCash (Globe Fintech Innovations, Inc.), Maya (Voyager Innovations, Inc.), InstaPay member banks including BPI, BDO, and Metrobank, and other regulated Philippine payment institutions. Data is shared solely to facilitate your deposit and withdrawal transactions.
7.2 Identity Verification Partners
Licensed KYC and identity verification service providers that process your submitted identification documents to confirm your identity. These providers operate under data processing agreements with win3max and may not use your data for any other purpose.
7.3 Regulatory Authorities
PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other government authorities as required by Philippine law. Disclosures are made only to the extent required by applicable legal or regulatory obligations.
7.4 Technology Service Providers
Cloud hosting, data analytics, cybersecurity, and customer support platform providers engaged by win3max under contractual data processing agreements that impose equivalent data protection obligations.
7.5 Game Content Providers
Where required for specific game functionality, limited technical session data may be processed by certified game software studios. Personal identification data is not shared with game content providers.
win3max uses cookies and similar tracking technologies to operate the Platform effectively, maintain session security, and improve the player experience. The following categories of cookies are used:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Session authentication, Account security, fraud detection, CSRF protection | Yes — cannot be disabled |
| Functional | Remembering your language, game lobby preferences, and display settings | Optional |
| Analytics | Aggregated platform usage analysis to improve performance and game selection | Optional (consent required) |
| Marketing | Personalizing promotional content shown during your session | Optional (consent required) |
You can manage your cookie preferences at any time through your browser settings. Disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in to your Account. win3max does not use cross-site tracking cookies that follow you across unrelated third-party websites.
win3max implements a multi-layered security framework to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Key security measures include:
win3max retains personal data for the minimum period necessary for the purpose for which it was collected, subject to the following specific retention schedules:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by win3max:
Request a copy of the personal data win3max holds about you and information on how it is processed.
Request correction of inaccurate or incomplete personal data held in your win3max Account.
Request deletion of personal data where it is no longer necessary for its original purpose, subject to legal retention obligations.
Object to processing based on legitimate interests or for direct marketing purposes, with immediate effect for marketing objections.
Receive your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Lodge a complaint with the National Privacy Commission (NPC) if you believe win3max has not handled your personal data in accordance with the Data Privacy Act.
To exercise any of the above rights, submit a written request to our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request." win3max will respond within thirty (30) days of receiving a verifiable request. Identity verification may be required before processing rights requests to protect against unauthorized access.
The win3max Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under 21 years of age. This is both a legal requirement under PAGCOR regulations and a core responsible gaming commitment of win3max.
If win3max discovers or has reasonable grounds to suspect that personal data has been collected from a person under 21 years of age, we will immediately take the following steps:
In the course of operating the Platform, some personal data may be processed by service providers located outside the Philippines — for example, cloud hosting infrastructure or game studio technical services. Where such cross-border transfers occur, win3max ensures that appropriate safeguards are in place, including:
win3max prioritizes Philippine-based data hosting and processing infrastructure to the greatest extent operationally practicable.
The win3max Platform does not contain links to third-party websites as a matter of policy. In the event that any linked content or embedded service is provided by a third party, win3max is not responsible for the privacy practices of such third parties. You should review the privacy policies of any third-party services you interact with independently.
win3max may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. Material changes will be communicated to registered Players by email to the registered address and/or through a prominent notice on the Platform at least seven (7) days before the changes take effect.
The date of the most recent update is displayed at the top of this page. Your continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not accept the updated Privacy Policy, you must close your Account before the effective date of the changes.
win3max recommends that you review this Privacy Policy periodically to stay informed about how your personal data is being protected.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our Data Protection Officer:
win3max Data Protection Officer
Email: [email protected] (plain text — not a clickable link)
Subject line: "Data Protection Officer — Privacy Inquiry" or "Privacy Rights Request"
Response time: Within 30 days for formal rights requests; 24–48 hours for general privacy inquiries
National Privacy Commission (NPC)
If you believe your data privacy rights have been violated and we have not resolved your complaint to your satisfaction, you may file a complaint with the National Privacy Commission of the Philippines through official NPC channels.
win3max keeps your personal information secure and your gaming experience fair. Thousands of Filipino players across the country trust win3max every day — and now you know exactly why.
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