win3max Terms & Conditions

1 Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• "win3max," "we," "us," "our" refers to the win3max platform, operated by the entity holding the applicable PAGCOR license, accessible at win3max.app.
• "Player," "you," "your" refers to any natural person who registers an account on the win3max platform.
• "Account" means the personal account held by a Player on the win3max platform.
• "Platform" means the website located at win3max.app and any associated mobile-optimized interfaces.
• "Games" means all gaming products available on the Platform, including but not limited to live casino games, slot games, bingo, and Bird Catcher.
• "Real Money Balance" means funds deposited by the Player held in the Player's Account for wagering.
• "Bonus Balance" means promotional credits allocated to a Player's Account subject to wagering requirements.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the regulatory body that licenses and oversees win3max's gaming operations.
• "KYC" means Know Your Customer — the identity verification process required before withdrawal of funds.

2 Acceptance of Terms

By accessing or using the win3max Platform — including registering an Account, making a deposit, or placing any bet — you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree to any part of these Terms, you must immediately cease using the Platform and refrain from registering an Account. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the amended Terms.

3 Eligibility

Use of the win3max Platform is restricted to individuals who satisfy all of the following eligibility criteria:

• You are at least 21 years of age. This is the minimum legal age for casino-style gambling in the Philippines as required by PAGCOR regulations.
• You are a natural person — corporate entities and bots may not register Player Accounts.
• You are accessing the Platform from a jurisdiction where online gaming is not prohibited by applicable law.
• You are not a current employee, director, officer, agent, or contractor of win3max or any of its affiliated entities, or an immediate family member of such a person.
• You have not been previously self-excluded from win3max or excluded by PAGCOR or any other regulatory authority.
• You are acting on your own behalf and not as an agent of any third party.

4 Account Registration

To access Games on the win3max Platform, you must register a Player Account. The following rules apply to Account registration and maintenance:

4.1 One Account Policy

Each Player may hold only one Account on the Platform at any time. Registering multiple Accounts — whether using different email addresses, mobile numbers, or identity documents — is strictly prohibited. If duplicate Accounts are detected, win3max reserves the right to close all duplicate Accounts and apply sanctions as described in Section 12.

4.2 Accurate Information

You must provide accurate, complete, and current information when registering your Account. This includes your full legal name, date of birth, Philippine residential address, contact number, and a valid email address. Providing false information is a material breach of these Terms.

4.3 Identity Verification (KYC)

win3max is required under its PAGCOR license to verify the identity of Players before processing withdrawal requests. Acceptable identity documents include a Philippine PhilSys ID, passport, UMID, driver's license, or other government-issued photo identification. win3max may request additional documentation at any time for compliance purposes.

4.4 Account Updates

You are responsible for keeping your Account information current. If your contact details, address, or payment methods change, you must update your Account promptly via Account Settings. win3max is not liable for any loss arising from outdated Account information.

5 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username, password, and any one-time passcodes (OTPs) associated with your Account. The following security obligations apply:

• You must not share your login credentials with any other person under any circumstances.
• win3max staff will never ask for your password via any communication channel, including live chat, SMS, email, or social media. Any such request is fraudulent.
• You must notify win3max immediately at [email protected] if you suspect unauthorized access to your Account.
• win3max is not liable for any loss or damage arising from unauthorized access to your Account where such access resulted from your failure to maintain the security of your credentials.
• win3max strongly recommends enabling two-factor authentication (2FA) via SMS OTP, available in Account Settings.

6 Deposits

The following terms govern deposits made to your win3max Account:

6.1 Accepted Payment Methods

win3max accepts deposits via GCash, Maya, GrabPay, QR Ph, BPI, BDO, Metrobank, InstaPay, and 7-Eleven CLiQQ. Accepted payment methods are subject to change without prior notice. The current list of accepted payment methods is displayed on the Deposits page within your Account.

6.2 Minimum Deposit

The minimum deposit amount is ₱100.00 (one hundred Philippine pesos). Deposits below this threshold may be declined automatically. win3max does not charge deposit fees, though your payment provider may impose transaction charges.

6.3 Own Funds Requirement

You may only deposit funds that you legitimately own. Depositing funds obtained through fraudulent means, unauthorized third-party payment instruments, or any illegal activity is strictly prohibited and will be reported to the appropriate authorities.

6.4 Deposit Processing

GCash and Maya deposits are processed instantly under normal operating conditions. Bank transfers via InstaPay or PESONet may take up to one (1) business day. win3max is not liable for delays caused by your financial institution or e-wallet provider.

7 Withdrawals

7.1 Eligibility for Withdrawal

To request a withdrawal, your Account must be fully KYC-verified. win3max may not process withdrawal requests from Accounts that have not completed identity verification, or where there is an active compliance review.

7.2 Withdrawal to Same Payment Method

Withdrawals will be processed to the same payment method used for your most recent deposit, where technically possible. This is an anti-money laundering (AML) requirement. win3max may request additional verification if withdrawing to a different payment method.

7.3 Processing Times

Withdrawal requests to GCash and Maya are processed within five (5) minutes during operational hours for verified Accounts under normal circumstances. Bank transfer withdrawals may take one (1) to three (3) business days. win3max is not liable for delays attributable to third-party financial institutions.

7.4 Minimum Withdrawal

The minimum withdrawal amount is ₱100.00. Withdrawal requests below this threshold will not be processed. There is no maximum single withdrawal limit for verified Accounts in good standing, though win3max may conduct enhanced due diligence for unusually large withdrawal requests.

8 Bonuses & Promotions

win3max offers various bonuses and promotions to eligible Players. All bonuses are subject to the following general terms, as well as any specific terms published with each individual promotion:

• Bonuses are credited to your Bonus Balance and are subject to wagering requirements before they may be converted to Real Money Balance or withdrawn.
• Wagering requirements, eligible games, minimum odds, and expiry dates are stated in the promotion terms for each bonus offer.
• Only one bonus may be active at any time unless otherwise specified. Opting into a new bonus before completing the wagering requirements of an existing bonus may cause the existing bonus to be forfeited.
• win3max reserves the right to modify, suspend, or terminate any bonus or promotional offer at any time without prior notice, without liability to any Player.
• Bonuses are non-transferable and may not be exchanged for cash except as provided by the applicable promotion terms.
• Any Player found to be abusing the bonus system — including through multi-accounting, bet hedging, or other exploitative strategies — will have bonuses removed and may have their Account suspended.
• win3max reserves the right to reclaim any bonus credited in error.

9 Game Rules & Fairness

All games available on the win3max Platform — including live casino games (baccarat, blackjack, roulette, Dragon Tiger, Sic Bo), slot games, bingo, and Bird Catcher — are governed by individual game rules accessible within each game interface.

win3max uses certified Random Number Generator (RNG) technology for all non-live games. Live casino games use physical cards and dice under the supervision of trained dealers, streamed in real time from licensed studios. All game systems are subject to periodic technical audits as required under win3max's PAGCOR license conditions.

In the event of a system malfunction, technical fault, or disconnection during a game, the affected round may be declared void. Bets placed in void rounds will be refunded to your Real Money Balance. win3max's decision on disputed game outcomes is final, subject to the PAGCOR dispute resolution process.

10 Prohibited Conduct

The following conduct is strictly prohibited on the win3max Platform. Violation may result in Account suspension, forfeiture of balances, and reporting to relevant authorities:

• Registering an Account while under 21 years of age or using a false identity.
• Registering or operating more than one Player Account.
• Using automated software, bots, scripts, or artificial intelligence to interact with any game or the Platform.
• Engaging in collusion with other players or exploiting vulnerabilities in games or the Platform.
• Depositing funds obtained through fraud, money laundering, or criminal activity.
• Accessing the Platform through circumvention tools (VPN, proxy, etc.) to mask your true location in order to bypass jurisdictional restrictions.
• Abusing customer support or using threatening, abusive, or harassing language toward win3max staff.
• Attempting to reverse-engineer, copy, or reproduce any part of the Platform's software, games, or content.

11 Responsible Gaming

win3max is committed to promoting responsible gaming. We recognize that a small proportion of players may develop gambling-related problems, and we take that seriously. The following tools are available to all Players through their Account dashboard:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you may deposit.
• Session Time Limits: Set a maximum session duration after which you will be prompted to take a break.
• Cooling-Off Period: Temporarily suspend your Account for a defined period (24 hours to 6 months).
• Self-Exclusion: Permanently exclude yourself from the Platform. Self-exclusion requests are irrevocable for the chosen period and are applied immediately.
• Reality Checks: Enable periodic on-screen reminders displaying the duration of your current session.

Players who self-exclude from win3max are requested not to attempt to re-register or access the Platform via alternative means during the exclusion period. win3max will make reasonable efforts to enforce exclusions but cannot guarantee prevention of access in all circumstances.

12 Account Suspension & Termination

win3max reserves the right to suspend, restrict, or permanently close any Player Account at its sole discretion if it reasonably believes that:

• The Player has violated any provision of these Terms and Conditions.
• The Player is engaged in fraudulent activity, money laundering, or any other criminal conduct.
• The Player has provided false registration information or forged identity documents.
• The Player is under the age of 21 or is registered as a self-excluded player.
• The Account is being used in a manner that harms other players or the integrity of the Platform.
• win3max is required to do so by a regulatory authority, law enforcement agency, or court order.

Upon Account closure, win3max will return any verified Real Money Balance to the Player after deducting any amounts owed, including reversal of fraudulently obtained winnings. Bonus Balances are forfeited upon Account closure for breach of these Terms.

Players may also voluntarily close their Account at any time by contacting support at [email protected]. Voluntary closure requests will be processed within five (5) business days.

13 Intellectual Property

All content on the win3max Platform — including but not limited to the win3max brand name, logo, game interfaces, software, graphics, text, audio, video, and data compilations — is the proprietary intellectual property of win3max or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial gaming purposes in accordance with these Terms. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without the prior written consent of win3max.

14 Limitation of Liability

To the maximum extent permitted by applicable law, win3max's total aggregate liability to you in connection with these Terms, your Account, or your use of the Platform shall not exceed the total amount deposited by you in the twelve (12) months immediately preceding the event giving rise to the claim.

win3max shall not be liable for:

• Any indirect, consequential, special, incidental, or punitive losses or damages.
• Loss of profits, revenue, data, goodwill, or business opportunity.
• Losses arising from internet service disruptions, force majeure events, or third-party failures beyond win3max's reasonable control.
• Losses resulting from a Player's failure to maintain the security of their Account credentials.
• Losses arising from a Player's decision to gamble, including losses due to game outcomes.

Nothing in these Terms limits win3max's liability for fraud, wilful misconduct, or any other liability that cannot be lawfully excluded.

15 Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or relating to these Terms — including its formation, validity, breach, or termination — shall be subject to the following resolution process:

• Step 1 — Internal Complaint: Contact win3max support at [email protected]. We will acknowledge your complaint within 48 hours and endeavour to resolve it within 14 business days.
• Step 2 — PAGCOR Escalation: If the dispute is not resolved to your satisfaction through Step 1, you may escalate to PAGCOR through its official player complaint mechanism.
• Step 3 — Philippine Courts: If unresolved through Steps 1 and 2, disputes may be submitted to the appropriate courts of the Philippines.

16 Amendments to These Terms

win3max reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to Players via email to the registered address and/or a prominent notice on the Platform at least seven (7) days before taking effect, unless a shorter notice period is required by law or regulatory authority.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the amended Terms. If you do not accept the amended Terms, you must close your Account before the effective date of the changes.

17 Contact Information

If you have questions, concerns, or complaints regarding these Terms and Conditions, or the win3max Platform generally, please contact our support team:

For regulatory inquiries or PAGCOR-related complaints, players may contact PAGCOR directly through official government channels.